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Basically, unusable and unacceptable results. Do not buy. I tried the unit and when I played the transferred movie on Quick Time, it was full of artifacts and the sound was way out of sync from video. I tried all the tricks and tips in the manual and on their website, but no avail.Do not recommend.
THEY DON'T TAKE CALLS TIMELY AND WHEN THEY DO THEY HANG UP ON YOU WHEN THEY HAVE TO THINK ABOUT REFUNDING/REPLACING. THIS DEVICE IS A HUNK-A-JUNK, GOOD LUCK GETTING SERVICE ON IT ALSO. VERY BAD COMPANY------PINNACLE/ADVID
Several days later, I got an email saying that this unit is defective as well, and I need to send it back. I tried it using my dvd/vcr/tv tuner as an input, but they told me it had not been tested with combo players so they would not support that application. I spent 2 hours on on line chat support before they had to 'check into it, and email me back.' They had me down load and upload new firmware, try several video sources, try several cables, and keep telling them what lights were on. Quality control is poor or non existent, and customer service requires hours of jumping through hoops, and will cost you to send it back.
Also, there seems to be a limited range of products that this was tested with which Pinacle will support. When I opened it and tried to use it, it would not power on correctly. So I would not be able to use it to record tv, or old video tapes. The replacement came quickly enough, but was not a new unit, and had some scratches on it. I bought one of these new to digitize old camcorder movies to the computer. I spent several hours with Pinacle's online chat support, jumping through all the hoops they requested, including downloading and updating firmware. This one powered up ok, but would not recognize any video signal. I don't think I will, as they seem to have no quality control, and poor support.
My recommendation: Avoid this thing like the plague. This device should rate no higher than 0 stars. It was determined that my new unit was defective, and I had to send it back for a replacement. The return shipping keeps adding to the cost, and I still don't have one that works.
But other than that, it does what it is suppose to do. Even on the Ipod. I do love this device. Very easy way to xfer my DVR to VLC on my computer plays perfectly, but.i just can't firgure out how to convert (burn)on to dvd disc. The picture quailty is ok but the sound (audio)is what i just cant burn on the dvd disc. One less step in trying to convert w/out your computer.
I'm recommending this to my friends and co-workers. I only paid 51.00 for new one on Amazon and now see they are more expensive so shop around. Not a huge biggie though. The only drawback is that windows movie maker or my other video editing software didn't recognize the MPG4 format. then I recorded a TV show from my Dish Network Reciever right onto a flash drive. I transfered some old 8mm footage and couldn't believe how easy it is. Quality pretty good. I just downloaded a free video converter software.
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